Disgusted at Starbucks…Twice
Morning Trip to Starbucks
This morning on our way to the MS Walk at Piedmont Park we stopped at a local Atlanta Starbucks in a shopping center known for it’s disco. I placed an order for Martha and told the barrista that I had my own cup…and she said that was fine. So we pull up to the window and I hand her my cup…she takes it, grabs another cup, pours it into mine and throws the paper cup away. I am floored… So I say “did you just make my drink in a paper cup, pour it into my cup, and throw yours into the trashcan”? She says “yes”. I say “well doesn’t that defeat the purpose of a reusable cup”? She says “well when I get busy I don’t have time to wait for you to come to the window to make it”. I then look behind me in the drive-thru line and notice that I am the only car in line… As she turns away she says “It don’t matter anyway”… Well that made me very sad and very mad and I may never visit that Starbucks again. I’m sure many people have their own reason for having a reusable coffee mug but mine is to prevent waste. At this point I’m not really sure what to do next. If she didn’t have time to wait for me to drive from the ordering machine to the window, she should have told me that it was a problem instead of saying “that’s fine”.
Just Before Lunch Trip to Starbucks
Several hours later after the walk we bypass the before mentioned Starbucks location and go to another one closer to our house. This time I go inside to get my iced Latte and the Barrista is somewhat hidden behind her machine but I can barely see her as she takes a plastic cup with which she made my drink and pour it into my cup…floored again. What the hell is going on here? Again I approach her and say, “did you just make my drink in a plastic cup, pour it into mine and throw the plastic cup away”? She says “yes, I made it in a grande cup and then put it in your cup”. Unable to control myself I show my disgust and walk out. I am begging your input. What should I do? At some level Starbucks is trying to do something positive by discounting the use of reusable mugs but if the employees don’t understand the concept, it means nothing. They are effectively losing money and cups. Maybe Starbucks should take another day off and teach all of their employees about reusable mugs, why they give a 10 cent discount, and how to make coffee in said cups (which I bought at Starbucks). It’s not like I came in with a cup from Mars…It’s a grande (20 ounce) Starbucks cup.
How You Can Help
I would really like to know your thoughts on this and any suggestions you have for getting this confusion resolved… Please leave your comments below (if you are reading this in an email, click on the title and visit the site to leave your comments.